1. Information We Collect

When you submit a consultation request or contact form on our website, we collect your name, phone number, email address (optional), and information about your educational interests (destination country, qualification, intended intake).

We use phone OTP verification (via Firebase Authentication) to confirm your identity. Your phone number is used solely to contact you regarding your counselling request.

2. How We Use Your Information

To assign a counsellor to your request and contact you for your complimentary consultation session
To send relevant information about study abroad programs, MBBS admissions, or IELTS coaching
To improve our services and understand student needs
To send WhatsApp messages with your counselling details (only if you provided your number)

3. Data Storage

Your data is stored securely on Google Firebase Firestore servers. We do not sell, rent, or share your personal information with third parties except partner universities that are relevant to your specific counselling request — and only with your prior knowledge.

4. Cookies

Our website uses minimal cookies necessary for site functionality. We do not use tracking cookies for advertising purposes. Analytics cookies (if used) are anonymous and aggregated.

5. Your Rights

You may request deletion of your data at any time by emailing us at info@thebritish-overseaseducation.com. We will process your request within 7 business days.

6. Contact

For any privacy-related questions, contact us at info@thebritish-overseaseducation.com.